1. Processing time
An item’s processing time depends on our brand partner and its particular design. Hence, it takes a certain time to process one and we provide you with this information in each product page; on the right side under the Product’s name and the Product’s Description.
Please be aware of the information and make a perfect shopping plan for yourself if you would need your item to arrive on time for a specific occasion.
*Please note that processing time does not include shipping time.*
WHY DOES SHIPPING TAKE SO LONG
We curate authentic global brands which means the brands fulfill your orders as they come in.
NOTE 1: if you order from multiple brands. Good Girl Rebel consolidates it and ships it all together to you for a seemless experience for our customers.
NOTE 2: While the brands fulfill the orders. We act as the enforcer to our brands and protector for our customers to make sure they are receiving the quality promised.
(So, your purchases and refunds are safe should it come to that!)
CAN I PAY FOR FASTER SHIPPING
YES : We can offer faster shipping.
We cannot offer faster processing Time. Processing time is typically set
NOTE: Faster Shipping Time offered will start after the processing time
Example: Each product has a specific PROCESSING TIME (this can be found on your specific product page)
If you order a product with 5 business days as the processing Time.
And Choose to pay for 3-4 Business day expedited shipping.
It means Your Item will be shipped out After the 5 days of processing has finished.
After it is shipped, you should expect to get it within 3-4 Business days.
WHAT ARE MY SHIPPING OPTIONS
STANDARD SHIPPING : Processing Time + Brand Shipping Time (This can be found on product specific pages)
EXPEDITED SHIPPING : Processing Time + Expedited Shipping Time
STANDARD USA SHIPPING $75+ = FREE
EXPEDITED USA SHIPPING FLAT RATE = $85
Standard International: Flat rate $75
Expedited international: Flat rate $95
WHY IS THERE NO PHONE NUMBER
Keeping phone record and retrieving it is a long and tedious process and we like things simplified.
We like our customers to either Chat with us, or contact us through email. That way it is easier for both sides revert back to our correspondence .
WHAT HAPPENS IF I PUT AN INCORRECT INFORMATION AT CHECKOUT
Don't worry please inform us as soon as you notice the problem and we will try our best to make it right. However any changes can only be made before the order is dispatched by the brands.
Otherwise, GOOD GIRL REBEL is not responsible for packages that have been delivered to the wrong address if a customer has provided incorrect or incomplete shipping information. Please provide as much information about your address as possible when filling check out form.
CAN I CANCEL MY ORDER ?
Can I change item(s) ( size, color, other products ) after placing an order?
In case you want to change the color or size when your order is under the fulfillment process, please contact us via email firstname.lastname@example.org as soon as possible and we will try our best to change the item for you.
Be aware that changes can add additional time to your order processing time.
However, in case your item(s) has been completely processed and shipped, your request of changing the item(s) will not be approved.
Otherwise, once your parcel has been dispatched, you have to wait until you receive your package and do the exchanging request. We accept exchanging merchandise (if the mistake is on your end) due to ordering the wrong size for once and only. However, you will need to pay for all returned fees and re-delivery for the exchanged item(s).
HOW TO CANCEL MY ORDER
Changed your mind? No problem, some of our brands and partner boutiques allow order cancellations before the order is prepared.
How to cancel your order:
Contact us at email@example.com with your order # to cancel your order.
We'll email you confirmation of your cancelled order
We can cancel your order within 24 hours of placing it before processing starts.
However brands charge a $5 fee for orders cancelled while/after processing
We can't cancel your order if your order has already been shipped
If you've cancelled your order, you'll receive a refund within 14 days, depending on your payment provider.
Made-to-order and customised items
Made-to-order and customised items can only be cancelled within 48 hours of placing your order. All you need to do is follow the steps above by contacting us
Changes to delivery
If you would like to make changes to your order or the delivery time contact us
It is best to request the exchange of an item while processing before it is shipped/dispatched.
Otherwise, once your parcel has been shipped/dispatched, you have to wait until you receive your package and do the exchanging request. We accept exchanging merchandise (if the mistake is on your end) due to ordering the wrong size for once and only. However, you will need to pay for all returned fees to the brand and re-delivery for the exchanged item(s).
SIZING & COLORS
2. Sizing & Colors
You will see all available sizes and colors on the right side in any Product’s Page. If a size or color does not appear, it shall be unavailable at that moment so If you would like to inquire about restocking time, simply email us and you will be posted once the variant is available.
We highly recommend you to refer to each Product’s Size Chart as It may vary from different Brand Partners or Designs; it appears on the right side in the Product’s Page. By referring to each particular size chart, it also reduces additional cost caused due to Return & Exchange (kindly refer to our Return Policy here)
How do i chose the right size
There's a size chart in the product description. You can look at the size guide to pick your fit size.
MADE-TO-ORDER & CUSTOMIZED ITEMS
Made-to-order and customised items
Made-to-order and customised items can only be cancelled within 48 hours of placing your order. All you need to do is contact us within the stated time. before the order begins processing.
Due to the nature of made-to-order and customised items, manufacturing lead times may vary as your item is created specifically for you. For more information on manufacturing times, visit the product information page.
Due to the nature of Made to order / Customized Items; they are Non-Refundable
CAN I PLACE AN ORDER VIA PHONE CALL?
Unfortunately, we are not able to take orders via phone call at this moment. Please visit our website to make a purchase.
WHAT FORMS OF PAYMENT DO YOU ACCEPT
AT GOOD GIRL REBEL , we accept the following payment options: Visa
Why did my payment fail and what should I do?
There're some possible reasons that make your payment failed while placing your order:
Your connection may have dropped during checkout
Your card may have been rejected
If you're still having trouble placing an order after multiple attempts, please Contact Us with a screenshot of the error and we'll sort it out for you.
WHAT COUNTRIES OR REGIONS DO YOU SHIP TO
GoodGirlRebel.com ships worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more. We employ the services of major, trusted international carriers to ensure your package arrives to your destination safely and securely. Please refer to the chart below to check if we ship to your country. If you do not see your country please drop us a message and we will let you know the possibilities.
DO YOU SHIP TO PO BOXES / APO/FPO MILITARY ADDRESSES
PO BOXES :
Yes we ship to P.O Boxes, just be aware the shipping time may or may not be slightly longer.
APO/FPO MILITARY ADDRESS Sorry, at this time our shipping partners are unable to ship to APO/FPO military addresses.
NOTE: If you provide a PO Box address, it might delay shipment of your items.
ARE THERE ADDITIONAL FEES INVOLVED IN INTERNATIONAL SHIPPING
In some cases, there might be VAT or other taxes, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs and taxation policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Please note that we are unable to list items as a gift or write an amount lower than the actual product price on customs forms.
PRODUCTS WITH QUALITY PROBLEMS
We guarantee all of our products against material and workmanship defects within the warranty period listed above. If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you an exchange, repair service, or new components for replacement.
For product-specific policy conditions and warranty periods, READ BELOW.
RETURNS POLICY & PROCESS
The products are fine, but I changed my mind
Products with no quality-related issues can be returned within 7 days of receiving your order. Buyer is responsible for the shipping cost of such returns.
We are a small to mid sized business so processing returns are costly for us. So there is a 30% restocking fee for such reasons as the above (ie, change of mind, Buyers remorse and Wrong sizing.
So to be fair to both sides have a good look at what you are ordering and be certain before you place your order.
Returns not received within7 days from day your order was delivered. Will not be accepted for any form of refund.
Note: When a return is not logged in withing 7 days of delivery. Our brands hold the right to refuse Any refund.
At our (GGR) discretion. We as a platform independed on our brands can chose or not chose to offer a 50% refund back to the customer who returns an item late (after the 7days allowed). Please not that is is on a case by case and only at our discretion.
We respect our brands policy and hope you do as well. Any refund done after the 7 day return window is at our personal discretion. Which means that we as a platform still have to pay the brandsthe full cost of the item and get stock with your returned item.
Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging and gifts .
Note: Before Returning Products please Kindly contact us to receive an RMA number and return shipping address for a seamless return. Failure to do so, could cause delay and problem in refund process.
PRODUCT SPECIFIC POLICY
Custom Made Items: Are not refundable
Custom Measured Wedding Gowns : Are not refundable
RECEIVED A DEFECTIVE ITEM, HOW DO I REQUEST AN EXCHANGE
If you have received product(s) which you did not order or a damaged/defective product(s), please do not remove any tag and keep the original packaging in the same condition. We would recommend you to contact Customer Service via email firstname.lastname@example.org and let the representative know the details of your package within 48 hours.
Our Customer Service team would also require you to provide visual evidence (e.g photo, video) of the products in order to expedite the process.
Tracking your order
After you’ve placed an order, we’ll email you with all the details. Processing time is brand and product specific (can be found on specific product page).
Our brands process your order following their processing time. Once your order is sent, you’ll receive an email with the tracking number.
We always aim to deliver your package within the time specified, but sometimes there may be delays due to customs clearance or failed payments.
If you've shopped items from multiple brands in different locations, We do our best to consolidate into one package. However you may receive more than one package.
FULFILLMENT PROCESS FAQ
An Order’s processing time depends on the item with the longest processing time. Hence, it takes a certain time to process one and we provide you with this information in each product page; on the right side under the Product’s name and the Product’s Description.
Please be aware of the information and make a perfect shopping plan for yourself if you would need your item to arrive on time for a specific occasion. If you wish to split your shipments, we will gladly assist you (additional fee might be applied)
*Please note that Processing Time doesn’t include Shipping Time.*
Orders are dispatched after the brand specific processing time. from Monday to Friday with the exclusion of country specific holidays .
Shipping cost is either free or a flat rate fee.
Express delivery is available to most destinations. All relevant delivery options available for your order and to your destination will be displayed at checkout.
*Please note that orders placed on Saturday and Sunday will be processed by the following Monday (working hours: 9 am - 6pm EST).*
3. Shipping Time
Delivery time ranges depending on your location and shipping method chosen.
*Shipping times DO NOT INCLUDE order processing time*
Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. We cannot take responsibility for customs clearance as they differ from each country, delays or failed payment approval, though we will try to minimize any potential delays.
WHAT SHIPPING METHODS DO YOU OFFER
NOTE : REGULAR SHIPPING SINCE COVID HAS BEEN SLIGHTLY DELAYED
Good Girl Rebel partners with major international shipping companies like DHL, UPS, FedEx, and EMS and YUN EXPRESS to offer multiple shipping methods:
SHIPPING DELAY - Why is my order late
Why is my order late?
We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays in your delivery.
Here are some reasons your delivery might be late:
*** Your order was shipped during our sales and promotions season.
*** You ordered multiple products. In exceptional circumstances, your order may arrive in different packages and on different dates.
*** Your order was placed during a local public holiday.
*** There were unpredictable circumstances beyond our control (such as the outbreak of Covid-19)
How can I check the tracking status of my order ?
You will receive an email notifying about tracking information via email address you used to place your order or you can contact us to resend it
TRACK YOUR ORDER
Once your order has been dispatched from the brand you will receive a shipping confirmation email with your tracking number and a tracking link of the carrier to access the tracking details. If you missed it or couldn’t find it, kindly check your Spam/Junk mail or contact us at email@example.com
*The tracking detail might not be available at the time when you receive your tracking number. However, the carrier usually updates this information within 1-3 business days.*
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 7 business days to file a claim. We will assist you in working with the carrier to complete the claims process
*Please note that Claims can take up to 30 days to complete (depending on the shipping carrier used). GOOD GIRL REBEL does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.*
After 3 delivery attempts, or if it has exceeded 21 days from the initial arrival date, whichever is earlier; your parcel will be returned to us or the brand. Please take note that we do not take any responsibility in case your order is returned to the sender due to any reasons (for instance, insufficient shipping address, inaccessible receiver…) However, we would be more than happy to redeliver your order should it return safely to us and you will need to cover any return fees and/or additional redelivery fees for returned-to-sender order.
Return-to-sender (received back safely) or refused packages will be restocked and will be processed following our refund policy (kindly refer to our Refund Policy here)
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
IMPORT DUTIES & CUSTOMS
The shipping fee that you had paid for; during checkout DOES NOT NOT INCLUDE taxes and import duties. Your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with local regulations. If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed. If you refuse the parcel upon delivery or if the parcel is unclaimed, the fees incurred for the return of the parcel (duties, taxes, return fees) will be payable by you before re-delivery can be arranged.
Some tips for orders to China, Taiwan & the Philippines
Orders to China above USD180 might incur taxes and/or duties.Orders to Taiwan above USD65 might incur taxes and/or duties.Orders to the Philippines above USD120 might incur taxes and/or duties.
*We recommend splitting up large orders into multiple orders/shipments below this threshold to avoid taxes and duties.*
Sending your return without receiving a return address and #RMA number from us.
Because it might not get to us or the brand as you intend.
Only scheduled returns with correct return address and an assigned #RMA number will be shipped directly to us (We accept returns and process refunds for our brands following our policy)
Contact us within 48 hours of receiving your order with “Order #, state your reason for return. Add a comment / images if you would need to specify your request .
Once return address and #RMA is received; Pack the item(s) you wish to return/exchange in its original packaging.Follow our Return Instruction by including the #RMA written in paper inside the package and send your Returning Item(s) to our designated address in Please provide us with the tracking number within the next 3 days to ensure your return. It will aid our staff in following your package more closely. Otherwise, your request might be held OR canceled. Once we receive the Returned Item(s), our quality assurance team will inspect the Returned Item(s) and confirm that it fits our Return Policy.If your return is eligible in accordance with our Return Policy, we will proceed with your Refund
If you would like to exchange any item, please make a return, and place a new order or purchase.